Overview
DLT Registration
Step by Step Guide to implement DLT in SMS
Required Documents - DLT Registration
DLT Process
DLT Premium Support
DLT Header Registration | Process Manual | SmartPing
Get Approval for your SMS Content on DLT Platform
DLT Consent Template Registration
How to add PE-TM Chain on MSG91
CTA Whitelisting | FAQs
CTA Whitelisting Solution for Redirecting URL
Error Description- SMS not Matched with DLT Template.
Check your SMS API and DLT Parameters
DLT key points for B2B platforms
DLT Template Scrubbing / Filtering Rules
Map your DLT Entity (PE) Id with DLT approved Header (Sender Id)
Export Approved Templates from DLT Portal
Map SMS Content Template on MSG91 API/Panel
Error Description- 211- Template Id Missing
DLT Consent Process
Map approved DLT Template Id with respective Flow Id on MSG91 panel
Header Template Verification
Entity Registration on DLT Platform
Error Description- Template Id not found on DLT
Find your DLT Entity (PE) ID
FAQ- DLT Consent Process 
DLT Content Template FAQs
DLT | FAQs
Error Description- Header/Sender Id not Associated with the DLT Template
DLT Entity Process | Post Entity ID Received
DLT Debugging Checklist
Apply Consent Template | DLT
How to use DLT AI and what is the use of DLT AI 
How to Whitelist URLs and Callback Numbers on DLT
DLT registration vilpower
PE-TM Chain Binding on DLT
Suffix in SMS Sender Id
Transition of DLT Account from PingConnect (QTL) to SmartPing (STPL)
New PE–TM Chain Limits by Vi DLT
Text SMS
Step-by-step process to configure SMS 
What is the difference between the Transactional, Promotional, and SendOTP routes?
How to send SMS from my MSG91 dashboard?
How to search the templates
Where to find my Template ID for MSG91 API?
What is a request ID and where can I get it?
Where can I check the SMS delivery reports?
I am unable to see the delivery report of the failed API. Where can I find them?
How to delete/cancel the scheduled SMS?
How to send encrypted SMS?
What does a flash SMS mean? How is it different from the regular SMS?
What is a .csv file?
How can I check my balance?
How to manage SMS Template Drafts
Schedule SMS in new dashboard & API:
Play the SMS requests paused due to the error 301
Why Single and Double Decoding is required
Custom SMS Sender Tutorial: Sending Personalized Messages at Scale
Auto export reports for all the services on FTP
Error: Country Code Blocked
How to send SMS using an Excel file from the Send SMS option?
How to send SMS to the group?
Why am I unable to send an SMS with the content of my choice? I get demo content repeatedly.
How do switch routes for sending SMS from the dashboard?
What is an SMS campaign, its uses, and how to delete the old campaign name?
How to send International SMS?
How can I convert my Excel file to CSV?
DND Error while send Transactional or OTP messages
How to send + sign in SMS from API?
My account status is in the demo, what can I do to make my account live?
How to use MSG91 SMS Connector for MoEngage:
What is Unicode and which characters come under Unicode?
How can you add/remove a signature along with the SMS?
How to send Unicode custom SMS by CSV?
How to add emojis or send messages in other languages (except English)?
How to Check Balance in MSG91
How can I load my previous message?
How to resend SMS via panel?
How can I schedule an SMS? Where can I see its delivery report?
How to Archive Your SMS Template in MSG91
How to Send SMS – Step-by-Step Guide for Global Users
Custom Metadata Parameters for Tracking Requests
SendOTP
What is SendOTP? How does it work?
How does SendOTP implement the verification process? Is it secure as SendOTP itself generates the code and verifies it?
Step-by-step process to configure OTP
How to create a template to Send OTP.
What is the maximum and minimum OTP expiry time?
Where to find SendOTP reports?
How to export OTP reports?
How OTP can be sent in other languages (Unicode)?
What is the difference between Send OTP and Send OTP 2.0?
How to integrate the new Login with OTP widget.
How to Send OTP Though Magic Link
Integrate OTP Widget into mobile application
Why OTP Reliability is important?
Webhooks
What are Webhooks? How does it work?
How does the requestbin work? How to check if the webhook for DLR is working?
How to use Webhook to get the delivery report on the desired URL?
API
To Do SMS API Integration
Where can I find my authentication key?
What do you mean by API Security?
What is a Real-Time Response and How Does It Work?
How to send + sign in SMS from API?
How to debug if my API is not working?
How to get SMS status in API?
What are the reason for error codes received under the API failed?
How do resolve the error OTP not found and placeholder not found in the message?
Integration guides
How to Integrate MSG91 with Auth0
How to integrate with Busy software
Cs-Cart- How to configure MSG91 with Cs-Cart?
SMS CleverTap Connector Setup
How to send SMS in Clevertap with MSG91
WhatsApp CleverTap Connector Setup
How to integrate MSG91 API in ERP Next?
HDPOS software- How to integrate MSG91 API
MARG software- How to integrate MSG91 API
How to integrate MSG91 with Kylas CRM setup guide.
Integrate Tally with MSG91
How to send SMS in WebEngage with MSG91
Why integrate MSG91 API using Socket?
Vtiger CRM plugin with MSG91
MSG91 WHMCS SMS Plugin- How to configure
Zapier- How to integrate MSG91
Zoho Campaign- How to integrate MSG91 API?
Zoho Books- How to integrate with MSG91 ?
Zoho CRM
Zoho Subscription-  How to integrate with MSG91?
How to enable the click tracking feature in Clevertap?
MSG91 Integration with Pipedrive
CRQID In WhatsApp
Delivery Report
What is the meaning of different statuses in the delivery reports?
How to export/download the Delivery Reports
How can I get a report for a particular number?
How to automate your reports via Dashboard?
What are the reasons behind a failed message?
What is an Absent subscriber?
How to export the DLT failed report
SMS Features
What is blocked numbers? How to block/unblock any number?
What is URL encoding and how do URL encoding?
Step-by-step guide to set up and start your Cloud Communication with MSG91
How can I get delivery logs for a particular number & the failure reason?
Alternate Solution for CSV file Upload
Sender ID
What is a Sender ID?
How to Add, Update, or Delete a sender ID (header) on MSG91?
Country-wise SMS and Sender Id Rules
What are the supported types of Sender IDs and the ETA for different countries? 
What is the meaning of Prefixes like AD, JX, VM, CP, etc. in Sender Id?
Template
Does Template in the flow require approval? How many templates can we add?
How to create a Template ID to Send SMS via API?
How Flow can be stopped?
WhatsApp
How to begin with WhatsApp
Whatsapp All features
Meta Ads Insights on WhatsApp
WhatsApp Solutions
WhatsApp Subscription
WhatsApp Prepaid Balance and Auto Renew
How to create a WhatsApp Template
WhatsApp OTP Verification / WhatsApp OTP with MSG91
How to send WhatsApp Messages
WhatsApp- Template Pacing
How to send WhatsApp using Google Spreadsheet Plugin
How to turn off the 2-factor authentication
How To Get your business account verified on WhatsApp?
WhatsApp Business Blue Tick: Everything You Need to Know to Get Verified
How to download Whatsapp Reports
How to get Whatsapp Reports?
How to get reports of Whatsapp messages on Webhook
Where to check the Failed logs for Whatsapp messages?
WhatsApp Error - Healthy ecosystem engagement
Click Count Functionality
WhatsApp Icebreakers and Commands
WhatsApp Payment Flow
WHATSAPP CATALOGUE
Click-to-WhatsApp Ads
How to Set Opt-Out Rules in WhatsApp Channel
WebEngage WhatsApp Integration
MoEngage WhatsApp Integration
Error Codes for WhatsApp
Whatsapp media limitation
WhatsApp- FAQ
WhatsApp Number Integration - Onboarding
Create WhatsApp QR Code To Chat
WhatsApp pricing and how to subscribe for WhatsApp services?
How to check if your account is verified on Meta or not?
WhatsApp Interactive Message
Guidance on Regulated Verticals
How To Create Carousel Template
Enable WhatsApp Voice Bot
Unlock Advanced WhatsApp Marketing Messages!
Prefix Block in WhatsApp
WhatsApp Integration With Hello
WhatsApp Template Samples
WhatsApp Template Category changed from Utility to Marketing -Solution
WhatsApp Business Account Blocked by Meta? Quick Resolution & Prevention Guide
Send Tally Invoices Instantly on WhatsApp without MSG91 Account.
WhatsApp message failure with Unsupported post request?
How to start WhatsApp Coexistence with MSG91
WhatsApp Voice Calling and Chatbot — Overview
Send WhatsApp Flows via MSG91
WhatsApp Outbound Voice call pricing in INR
WhatsApp Outbound Voice call pricing in USD
WhatsApp Outbound Voice call pricing in GBP
WhatsApp Payments Config for Razorpay!
WhatsApp Payments Config for payU!
Time-To-Live (TTL) for WhatsApp Templates: Customization, Defaults, and Compatibility
How to cancel the whatsapp subscription
WhatsApp Onboarding of MSG91 Virtual Number
Segmento
Easy Steps to setup Segmento
How to create a Segment in Segmento
How to Automate Campaign in Segmento
Segmento User Event
How to Integrate your Msg91 Store with your Shopify store
Sync Shopify data with Segmento
Shopify- How to recover abandoned checkouts using WhatsApp Messages
How to Subscribe to a Segmento Plan on MSG91
Campaign
How to Create a Campaign Flow
How to Launch Campaign
Where to find the Campaign slug
How to check Campaign Reports ?
Campaign Features
Contact limit feature
Hello Contact Center
Getting Started with Hello
Hello Home Page Overview
Tickets in Hello
Voice Calls as Tickets
Integrate Communication Channels In Hello
Email Integration
How to View and Respond to All Email Replies in One Dashboard with Hello Inbox
How To Integrate Gmail Inbox
SMTP Port Number For Outlook Inbox in Hello
How to Integrate Zoho Mail in Hello
WhatsApp Integration
Emoji Reactions for WhatsApp Messages visible in Hello
Facebook Integration
Hello Facebook Inbox Error
How to do Facebook Integration with Hello
Instagram Integration
Chat Widget Integration
Integrate Hello Chat Widget into mobile
Screen Sharing in Chat Widget
Voice Calling through Chat Widget
Exposed Widget Functions
Voice Service in Hello
Calling in Hello Mobile -IOS
Inbox Settings
Permissions
Notifications
Bot Settings
Sticky Assign
Display Name Settings
Delayed Auto Response
Workflows
Unreplied Summary Alerts
Auto Delete
ChatBots in Hello
Lex Bot
Jump to Condition in Lex Bot
ChatGPT Bot
Variable Support in AI Chatbot (Hello Widget)
How to Make an API Call Using the Agentic AI Chatbot
Building a Multilingual Voice Bot: Step-by-Step Guide
MSG91 Bot
Message Card
Text
Media
Call To Action
Product
Button
List
How to Store User Input in a Variable
Validation Settings in Message Card
Dynamic Options Display Through API Call in MSG91 Bot
Utility
Script Card
Script Use Cases
Delay Node
Condition Node
Action
Jump to Node
Connections
API Node Integration Guide
How to create MSG91 Bot
MSG91 Bot Settings
How to Save Chatbot User Inputs in Google Sheets via MSG91
Flows in MSG91 Chatbots
How to Perform Payments in MSG91 Chatbots
Non-Catalog Payments in MSG91 Chatbots
Handling More Than 10 Options in WhatsApp Chatbots using “+More”
Troubleshooting: Bot Not Working in Hello
Voice Bot In Hello
Teams – Grouping Agents for Collaborative Support
Hello FAQs
How to use Hello for ticketing system
How to configure VPN in Hello for making Voice calls?
How to use tags in email inbox
How to create a user account through MSG91?
How to send messages from the agent side through RCS?
Employee hierarchy in HELLO
Summarize chats in Hello
Hello Filtering of the last re
What are the notification settings in Hello? 
Inbox Filtering by Last reply
Filters in Hello
Paraphrase the reply in Hello
How to Integrate SMTP Service in HELLO Inbox?
Text Translation
Identity verification in Hello
Interactive message in Hello
S3 bucket
Getting started with HELLO - Quickstart guide
How to close/snooze bulk tickets in Hello Inbox?
Keep Users on Your Site (No Redirection!)
Event tracking with Chat-Widget
Analytics Dashboard
Feedback setting in Hello Inboxes
How to check Analytics in Hello?
Delay Response
Unread Chat Widget Notifications via Email
Hello Chat Widget – Free Live-Chat Plan
Hello Mobile Application
How to use Hello in mobile app
Hello Mobile Notification
More
How to resolve the error cURL Error: Failed to connect to msg91.com port 80/443: Connection timed out?
How to add a new team member to the team?
What is the difference between free and paid SMS services?
What are the best Accounting and Invoicing softwares you would recommend?
How can I change my username and registered mobile number?
What is Fallback and how does it work?
Spam Forwarding in Gmail
Spam Forwarding in Gmail
How to enable credentials for mobile applications and other SMS addons?
Storing WhatsApp Template Content, CTWA Ads, and Variable Data Efficiently
What is the difference between Push SMS and Pull SMS?
I am facing trouble viewing all the options on my screen. What should I do?
Can I get an SMS alert daily informing me about the available and used balance in my account?
How to request any custom SMS solution?
How to give access to your MSG91 account to support team, in order to troubleshoot on an issue
How to delete access of a member added to your team?
CORS ERROR
Promotional SMS to Customers
Static IP Resolution on Various Cloud Providers
What are third-party services?
How to disable the access of a member added to your team?
What is the character limit for a single credit in English & Unicode? How is credit calculated?
How can I update my primary mobile number?
How to download and use MSG91 mobile application?
How can I update/change my GST number?
How to create a Google Group?
What is a switch account and how to use it?
What are website and data security with MSG91?
How to export all client details?
What is UserTABLE? How to use it?
Can I set customised balance alert? 
How can I contact Support
Billing and Tech Alerts
Rules and Permission
Login History and Blocked IP List
What is the charge per SMS? Are failed SMS also charged?
How to Update Your GST Number in MSG91
Add ons and Plug ins
Google Spreadsheet- How to send SMS, Email, and Campaign.
WordPress and Woo-Commerce- How to send notifications and OTP SMS
How to Migrate from Twilio to MSG91?
Google spreadsheet in MSG91 Dashboard- How to use 
Freshworks- How to integrate the MSG91 plugin in Freshworks
Google Spreadsheet- How to send MSG91 Campaign
Leadsquared- How to integrate the MSG91 plugin in Leadsquare
Excel- How to use the Excel plugin for sending campaign
Zapier Integration- How to send data to Segmento in MSG91 from your app via Zapier
Google Spreadsheet- How to send SMS
HubSpot - Integration with MSG91
How to add MSG91 as an Email Service Provider in Clevertap
Zapier Integration- How to send SMS
How to send SMS from the MSG91 mobile application?
Excel plugin- How to send SMS
Magento extensions for sending SMS notifications and OTP
Excel plugin- How to resolve the error authentication failure and no internet connection
SM-share plugin for SMS notifications and OTP with MSG91
SAP- How to integrate MSG91 API
WHMCS plugin for SMS notification and OTP
Excel plugin- How to resolve an Invalid range instance error
How to check the Unicode message in the excel file exported?
WebEngage- How to send SMS with MSG91
Google Spreadsheet- What to do if the MSG91 Add-On option is not available in the Plugin after installation?
OpenCart plugin for SMS notification and OTP
MSG91 WHMCS SMS plugin- How to track if SMS is not sent
Google Spreadsheet- How to send Emails
Zapier MSG91 Integration- Send Whatsapp, Email, Voice, and SMS
Zoho CRM + MSG91 - Send Whatsapp, SMS, Voice, and RCS alerts.
How to send messages to users who have viewed the product but have not purchased it (Browse Abandonment)
Zoho-CRM-Automation
Integrating MSG91 with The Weeky
MSG91 Plugin for WooCommerce
Best Practices
How to Allow and Block specific countries from sending SMS
How to check Active Login Session
How to protect your SMS API from Bot Attack!
What is token and how to use it?
What best practices need to be performed for bulk SMS service?
How to block countries on the basis of SMS price?
Login using Whitelisted IP address
How to change company name in MSG91 user account
Voice
How to use Voice Services
Number Subscription
Voice Wallet
What is Flow and its creation
Voice Redesign Template Change
How to use Incoming Services
How to use Outgoing Services
Voice calls from Hello Web
VPN in Chrome OS
Call Masking or 2 Way call or Click-to-Call API
Call Monitoring
Pricing FAQ'S
Do's & Don't while creating IVR flows
Voice Call Logs - Status Explanation
URL shortener
How to use and check the report of a short URL?
How to check the URL Shortener report?
Skip URL Feature in MSG91 ShortURL
Smart URL Shortener with Sender Mapping
Resellers
How to block country in a credit account
What is the meaning of SSL certificate error?
How to fix the "could not create SSL/TLS secure channel" error
How to get signup updates on your webhook?
How do I white label my website? How to point CNAME for the domain or subdomain?
How can I add Demo Balance to my clients?
How to add clients under the reseller panel?
How to have my own website for selling SMS?
How does client search work?
Why am I unable to pay online? It says, "You are not authorized".
How to edit client details?
Client SMS Consumption
How can I update my client's mobile number?
How can I update my client password?
How can I customize a mail and an SMS for signup?
How do you give support to our Whitelabel clients?
How to add Balance to the client account?
How to create and design a website for selling SMS?
How to mark a user Authentic?
How can I add pricing to my website?
Dynamic Credit Purchase Limit
How can I get a Reseller account on MSG91?
How can I disable my client's account?
Can my clients also pay me online? If yes, then how?
I have disabled a reseller under me. Does it disable all users under that reseller?
How can I put the bank details like MSG91 on my website?
How can I convert my client's account into a reseller account?
How to set pricing for the client account?
How to restrict users to log in to other domains?
How to add SSL to my website?
How to add clients under reseller panel?
Reseller Short URL
How to update a client’s phone number
How to Configure Billing & Tech Alerts in the Reseller Panel
Credits
How to add funds?
How do make a payment using a Debit/Credit card?
Where can I download the Invoice/Ledger?
How to make refund request? How much time does it take to refund the payment?
How to create an e-mandate for auto-recharge?
Credit count for different Countries
Email
How to Set Up & Start Using MSG91 Email Service
Warm Up in Email Sending
How to Personalize Emails with Variable Mapping
Webhook for Email Activities
Email's Master Article
How to increase Domain Limit?
Email Connections
Why MX Records are mandatory
How to View and Respond to All Email Replies in One Dashboard with Hello Inbox
What is Gmail Markup and How to Use It?
IntelliSend – AI-Powered Smart Email Sending
Create AI-Powered Email Template Using Generate via AI
Personalize Emails with Handlebars in MSG91
Why Emails Go to Spam and How to Prevent It
How to Archive an Email Template in MSG91
Why do my emails show Rejected by MSG91 due to long delay?
Process to Get Your Email Domain Unblocked
How to Edit Email Templates.
Why Some Fonts May Not Appear the Same Everywhere
Transactional Email
All You Need to Know about Transactional Email of MSG91
How to create a transactional email template with API Integration detail 
How to Add Domain in MSG91
How to complete domain verification ?
How to check transactional email delivery reports?
How to fix the issue if an email is rejected due to content judged as SPAM by the internet community
How to subscribe to email services
Transactional email being received in the spam or promotional folder.
How to validate your recipient email address 
How to check and export delivery reports for Email
How to get Email delivery logs on Webhook
Email IP Warm-Up Strategy
Step-by-step process to configure Email API in MSG91
How to use SMTP in MSG91
Run Campaign using Email Panel
DMARC Settings in Email
Introduction to IP Warm-Up
Remove mails from suppressions
How to add a Preheader in your Email
How to configure SMTP on Zoho platform
Best practices to increase email deliverability
How to create Email Template in MSG91 with Builder
How to upgrade MSG91 Email Subscription Plan
IP Security Feature in SMTP services
How to solve the Error: Your connection is not private?
Step-by-Step Guide to Subscribing and Managing Your MSG91 Email Services
How to Upload an Unsubscribe Recipient List in MSG91
AMP Emails
Whitelisting for AMP Emails
Virtual Number
What is a Virtual Number or Longcode? What is Keyword and Inbox balance?
What is the difference between Dedicated Long-Code and Shared Long-code
How to activate a dedicated Long Code number in your account?
How to send custom SMS using Longcode?
Where I can add new keyword for longcode? What is it's maximum limit?
Is it possible to export report for a particular keyword?
I am not able to receive SMS when someone sends it on my keyword. Why is that so?
How to check long-code balance?
Push Notification
How to use Push Notifications on MSG91
Push Notification and Features
RCS
RCS Form Registration Guide
RCS Template Creation
RCS Template creation and Best Practices
RCS Template Limitations
Webhook set for the RCS Inbound Webhook
WebEngage RCS Integration
How to Get RCS Project Id?
RCS Prohibited & Restricted Industries and Content – MSG91 Help Guide
RCS Error Code - FAQ’S
How to Set Opt-Out Rules in RCS
How To Send RCS Messages
Edit/Duplicate RCS template
RCS Opt-in Guidelines for Agent Approval
RCS - FAQs
RCS Subcripition
Wallet
Wallet Guide
Wallet: Bonus Balance Addition and Deduction
Wallet: Check Balance Deduction from Delivery Logs
Why Didn’t I Receive My Bonus Amount?
Phonebook
How to upload contacts to a group?
How to add a group for phonebook? How many contacts can I import/upload at once?
How can I send SMS on selected numbers in phonebook?
How can I set default expiry of any number in phonebook?
How can I set the default expiry of any number in the phonebook?
How to delete selected contacts from a phonebook group?
Can I copy or move contacts from one group to the other?
How to export existing phonebook data and upload it on segmento
How to delete a phonebook group?
How can I export contacts from a single group?
Startup
What is MSG91 Startup program and how to apply for it?
Files
All You Need to Know about File Hosting Option of MSG91
KnowledgeBase
Steps to configure Knowledge Base
How to access the knowledge base section of hello
How to white label your Hello Knowledge Base for branding ?
KB main doc
How to Add articles in KnowledgeBase?
KB Redirection
KB FAQ
Custom Header Footer
All About the 429 Rate Limit Error
How to recharge in Tally Prime plugin - without MSG91 account
RCS - FAQ
MSG91 Common FAQ's
Webhook (New)
How to Receive WhatsApp Delivery Reports via Webhook (New)
How to Receive SMS Delivery Reports via Webhook (New)
How to Receive Voice Call Reports via Webhook
How to Receive RCS Delivery Reports via Webhook
How to Receive SendOTP API Delivery Reports via Webhook
How to Receive Email Delivery Reports via Webhook (New)
How to Receive Push Notifications Reports via Webhook
Common Signup Problems & Solutions
Precautions to Avoid Spamming on SMS Services
Integrate OTP with Shopify
Unsubscribe link in the Emails
🧾 MSG91 Help Guide: Fund Transfer & Refund Policy
MSG91 Pricing Guidelines | Service Deductions
All About Subaccount in MSG91
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Hello Contact Center
ChatBots in Hello
MSG91 Bot
Utility

Utility

The utility function includes below three cards:

Let’s understand each of them in detail through below documentation

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