This document outlines the possible statuses you may see in your voice call logs on the MSG91 platform. These statuses help indicate the stage or outcome of each call attempt.
✅ CompletedThe call was successfully answered and completed.
🔄 QueuedThe call has been successfully initiated via API and is in queue for processing.
📞 RingingThe call is being initiated and is ringing at the recipient's end.
⛔ BusyThe incoming call reached the recipient, but they were on another call (line was busy) at that time.
❌ No-AnswerThe call rang but was not answered by the recipient.
🚫 CancelledThe call was cancelled before being answered.
For incoming calls: cancelled by the caller.
For outbound calls: disconnected by the recipient before answering.
⚠️ FailedThe call could not be completed due to one of the following reasons:
Flooding: Too many calls attempted to the same number in a short time (call overflow).
User Unreachable: The number was not reachable at the time of the call.
Unsupported Country Code: The country code of the number is not supported for calling.
Unassigned Incoming Type: The number does not have incoming call capability assigned.
Network Failure: Operator-side failure in call delivery.
Network Congestion: Call could not be completed due to temporary network congestion.
Blacklisted Number: The number is present in a blacklist and cannot receive calls.
Plan Expired: Your numbers plan has expired, preventing call completion.
💰 BalanceThe call was not initiated due to a low balance.
⛔ Silent or blank response. In the case of making international calls using a DID from MSG91, you may receive a silent or blank response for the call status, as we can only display the information provided by the operator.
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ℹ️ Note: Call statuses are determined based on the response received from the operator. Variations may occur depending on telecom operator behavior and network conditions.