๐งพ MSG91 Help Guide: Fund Transfer & Refund Policy
This guide explains how to transfer funds between MSG91 accounts and outlines the refund policy for eligible users.
๐ How to Transfer Funds Between MSG91 Accounts
MSG91 allows fund transfers between accounts only if billing details match exactly. This ensures account authenticity and compliance with internal policies.
โ Required Billing Details
Before requesting a transfer, confirm that the following fields are identical in both accounts:
Billing Details
Company Relation
Company Name
Country
Address
You can verify and update these fields by navigating to:
Settings โ Billing & Profile Settings โ Billing Details
๐ Refer to the screenshot above for a visual reference of the billing section.
๐ค Steps to Initiate a Fund Transfer
Log in to both MSG91 accounts.
Go to Billing & Profile Settings in each account.
Ensure all billing fields match exactly.
Contact MSG91 support via Mail using support@msg91.com
Provide both account usernames and request a fund transfer.
Tip: Keeping your billing details consistent across accounts ensures smoother fund transfers and faster support resolution.