🧾 MSG91 Help Guide: Fund Transfer & Refund Policy

This guide explains how to transfer funds between MSG91 accounts and outlines the refund policy for eligible users.

🔄 How to Transfer Funds Between MSG91 Accounts

MSG91 allows fund transfers between accounts only if billing details match exactly. This ensures account authenticity and compliance with internal policies.

✅ Required Billing Details

Before requesting a transfer, confirm that the following fields are identical in both accounts:

• Billing Details

• Company Relation

• Company Name

• Country

• Address

You can verify and update these fields by navigating to:

Settings → Billing & Profile Settings → Billing Details

📌 Refer to the screenshot above for a visual reference of the billing section.

📤 Steps to Initiate a Fund Transfer

1. Log in to both MSG91 accounts.

2. Go to Billing & Profile Settings in each account.

3. Ensure all billing fields match exactly.

4. Contact MSG91 support via Mail using support@msg91.com

5. Provide both account usernames and request a fund transfer.

💸 Refund Eligibility & Policy

MSG91 offers refunds under specific conditions. To determine if you're eligible, review their official Refund Policy.

⚠️ Key Points from the Refund Policy

• Refunds are not issued after 6 months from the purchase date.

• Closing your account does not guarantee a refund for unused services.

• Refunds may be denied if misuse or suspicious activity is detected.

• MSG91 is not liable for any damages resulting from account suspension or closure initiated by the user.

📝 How to Request a Refund

1. Confirm your purchase is within the 6-month window.

2. Review the full Refund Policy.

3. Contact MSG91 support with your refund request and account details.

🆘 Need Help?

For assistance with fund transfers or refunds:

• Use the Contact Us link in your MSG91 dashboard.

Tip: Keeping your billing details consistent across accounts ensures smoother fund transfers and faster support resolution.