Send WhatsApp Flows via MSG91

What is WhatsApp Flow

WhatsApp Flow is an interactive form or mini-journey within WhatsApp that helps users complete tasks like filling out details, selecting options, or making bookings — without leaving the chat.
Example: A user clicks “Order Now” on a WhatsApp message, selects items, adds an address, and confirms — all within a guided flow inside WhatsApp.

How you can send through MSG91’s WhatsApp:

1. You have to create the WhatsApp Flow in your Meta Business Manager:

   Login to https://business.facebook.com/

2. Business Settings > WhatsApp Accounts

3. Select the WABA in which your WhatsApp number is added in MSG91

4. Click on the WhatsApp Manager

5. Manage Template > Create Template > Select Flow in Marketing.

6. Fill out the details and Submit for Review.

Once the template is approved, Just go to MSG91 panel> WhatsApp >
Templates > Click on the Sync Template at the right corner.

Now the template is connected with MSG91.

Send the WhatsApp Flow templates:

You can send the WhatsApp flows in the same way you send WhatsApp templates.

To know how to send a Flow via a CSV from dashboard, please visit: https://msg91.com/help/whatsapp/send-whatsapp

To send the WhatsApp Flows through API:

Just pass the Whatsapp flow name under the template paramter, in the same way you pass the name of any Whatsapp template:

"template": {

"name": "template-name",

"language": {

"code": "language-code",

"policy": "deterministic"

}

Sample:

"template": {

"name": "surveyflow",

"language": {

"code": "en",

"policy": "deterministic"

}

API Doc: https://docs.msg91.com/whatsapp/template-bulk

Still have questions?

Feel free to reach us at +91 8818888733 via call or WhatsApp or drop an email to support@msg91.com.